Terms & Conditions | Vitalis Gemttorae Pvt. Ltd.

Welcome to Vitalis Gemttorae Pvt. Ltd. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

Acceptance of Terms

By using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and Refund Policy.

Products

Gemttorae offers natural gemstones, certified gemstones, precious gemstones, semi precious gemstones, and related products.

As gemstones are natural products, each stone is unique. Variations in colour, inclusions, transparency, shape, weight, texture, and appearance are natural characteristics and should not be considered defects.

While we make every effort to display our products accurately, slight variations may occur due to lighting, photography, monitor settings, and the natural characteristics of gemstones.

Pricing

• All prices are displayed in Indian Rupees (INR), unless otherwise stated.

• Prices may change without prior notice.

• Applicable taxes and shipping charges will be displayed during checkout.

Orders

We reserve the right to:

• Accept or reject any order.

• Cancel orders due to pricing errors, stock unavailability, suspected fraud, or incorrect customer information.

• Request additional verification before processing an order.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.

Payment

We accept payments through secure third-party payment gateways.

Orders are processed only after successful payment confirmation.

Gemttorae does not store customers' complete debit or credit card information.

Shipping & Delivery

We strive to dispatch orders within the estimated processing time.

Delivery times may vary depending on:

• Customer location

• Courier partner

• Weather conditions

• Public holidays

• Government restrictions

• Other unforeseen circumstances

Gemttorae is not responsible for delays caused by courier companies or events beyond our reasonable control.

Order Inspection

Customers are encouraged to inspect their shipment immediately upon delivery.

If the package appears damaged or tampered with, please record a continuous, unedited unboxing video before opening it.

Returns & Refunds

Returns and refunds are accepted only if:

• The product is damaged during transit, or

• The wrong product has been delivered.

A continuous, unedited unboxing video showing the sealed package being opened is mandatory for all damage or incorrect-product claims.

Claims submitted without the required video and supporting photographs may not be eligible for review.

Please refer to our Refund Policy for complete details.

Certification

Where applicable, certified gemstones are supplied with certificates issued by recognized gemological laboratories.

Customers are encouraged to review the certification details provided on the product page before making a purchase.

Astrology Disclaimer

Gemttorae supplies gemstones for astrology and traditional gemstone use. Information relating to astrology, spirituality, numerology, Reiki, healing, luck, prosperity, health, relationships, or other metaphysical beliefs is provided for informational purposes only.

Gemttorae does not guarantee any specific personal, financial, medical, emotional, professional, or spiritual results from the use of any gemstone. Customers should make their own informed purchasing decisions.

Intellectual Property

All website content, including but not limited to:

• Images

• Product photographs

• Videos

• Logos

• Text

• Graphics

• Product descriptions

• Website design

is the intellectual property of Vitalis Gemttorae Pvt. Ltd. and may not be copied, reproduced, distributed, modified, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Gemttorae shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of our website

• Purchase of our products

• Delays in delivery

• Misuse of products

• Third-party courier services

• Customer expectations regarding astrological or metaphysical outcomes

Customer Responsibilities

Customers agree to:

• Provide accurate billing and shipping information.

• Carefully review product descriptions before placing an order.

• Request additional photographs or videos before shipment if clarification is required.

• Follow the return procedure when submitting a claim.

Website Usage

Users must not:

• Attempt unauthorized access to the website.

• Upload malicious software or harmful content.

• Interfere with the operation or security of the website.

• Use the website for unlawful or fraudulent activities.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, stored, and protected.

Changes to These Terms

Vitalis Gemttorae Pvt. Ltd. reserves the right to modify these Terms & Conditions at any time without prior notice.

Any updates will be published on this page with the revised Effective Date.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts in India.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Vitalis Gemttorae Pvt. Ltd.

Email: vitalisgemttorae@gmail.com

You may also contact us through the customer support channels available on our website.

Customer Acknowledgement

By placing an order with Vitalis Gemttorae Pvt. Ltd., you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Refund Policy.