Gemstone FAQs | Natural Gemstones & Certified Gemstones | Gemttorae

1. Are your gemstones natural?

Yes. We offer natural gemstones sourced from trusted suppliers. Each product description clearly mentions the gemstone type, treatment and certification details where applicable.

2. Are your gemstones certified?

Many of our certified gemstones are supplied with certificates from recognized gemological laboratories. Please check the individual product page to see whether certification is included.

3. Can I request photos or videos before placing an order?

Yes. If you would like to see additional photos or videos of a gemstone before it is shipped, you can contact our customer support. We will be happy to provide them whenever possible.

4. Do you ship across India?

Yes. We deliver natural gemstones across India through trusted courier partners, ensuring your order is securely packed and safely delivered.

5. How long does shipping take?

Delivery times depend on your location and the courier service. Once your order is dispatched, you will receive tracking details to monitor your shipment.

6. Can I return my gemstone?

Returns are accepted only in the following situations:

• You receive a damaged product.

• You receive the wrong product.

Returns are not accepted for change of mind, personal preference, or natural variations in gemstones.

7. Do I need an unboxing video for a return?

Yes. A continuous, unedited video showing the sealed package being opened is mandatory for all damage or incorrect-product claims. Claims submitted without an unboxing video may not be eligible for review.

8. Can I cancel my order?

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled. Please contact customer support as soon as possible if you wish to cancel your order.

9. Do gemstone colors look exactly like the photos?

We make every effort to display our gemstones accurately. However, slight differences in color and appearance may occur due to lighting, camera settings, screen resolution, and the natural characteristics of each gemstone.

10. Are treated gemstones genuine?

Yes. A treated gemstone is still a genuine natural gemstone that has undergone accepted enhancement processes to improve its appearance or durability. Treatment details are disclosed in the product description whenever applicable.

11. How do I know which gemstone is right for me?

You can book a consultation with our experts for guidance based on your requirements, preferences, or astrological recommendations. We can help you choose gemstones for astrology or other gemstones that best suit your needs.

12. What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Available payment methods may include UPI, debit cards, credit cards, net banking, and other supported options.

13. How can I track my order?

Once your order is dispatched, you will receive a tracking number and courier details via email, SMS, or WhatsApp (where applicable).

14. Can I place a bulk or wholesale order?

Yes. We welcome bulk, wholesale, and business inquiries. Please contact our sales team for pricing and availability.

15. Do you offer international shipping?

International shipping may be available for selected destinations. Please contact our customer support before placing an international order to confirm availability and shipping charges.

16. What should I do if my package arrives damaged?

If your package appears damaged or tampered with, do not discard the packaging. Record a complete unedited unboxing video, take clear photographs of the package and gemstone, and contact our customer support within 24 hours of delivery.

17. Are gemstone weights exact?

Gemstone weights are measured carefully. Minor variations within standard industry tolerances may occur.

18. Will wearing a gemstone guarantee astrological or healing results?

No. Gemstones are often associated with astrology, spirituality, and traditional beliefs. However, individual experiences vary, and Gemttorae does not guarantee any specific personal, financial, medical, or spiritual outcomes from wearing any gemstone.

19. How can I contact Gemttorae?

You can reach our customer support through the contact information provided on our website. We are happy to assist you with product inquiries, orders, consultations, and after-sales support.

20. Why should I choose Gemttorae?

Gemttorae is a trusted gemstone shop online offering a wide selection of precious gemstones and semi precious gemstones. We are committed to providing:

• Natural and quality gemstones.

• Certified gemstones where applicable.

• Transparent product information.

• Secure packaging and reliable shipping.

• Dedicated customer support.

• Pre-shipment photos and videos on request.

• A secure online shopping experience.