Privacy Policy | Natural & Certified Gemstones | Vitalis Gemttorae Pvt. Ltd.

Introduction

Welcome to Vitalis Gemttorae Pvt. Ltd. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase natural gemstones, certified gemstones, or other products, contact our customer support, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

• Full name

• Mobile number

• Email address

• Billing and shipping address

• Payment information (processed securely through trusted payment gateways)

• Order history

• Customer support messages and consultation requests

• IP address

• Browser type and device information

• Website usage and analytics data

How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer support.

• Send order confirmations, shipping updates, and tracking details.

• Respond to inquiries and consultation requests.

• Improve our website, products, and customer experience.

• Prevent fraud, unauthorized transactions, and misuse.

• Comply with applicable legal and regulatory requirements.

• Send promotional emails or offers where permitted by law, and only if you have chosen to receive them.

Payment Security

Your payment security is important to us.

All online payments are processed through secure third-party payment gateways. Vitalis Gemttorae Pvt. Ltd. does not store your complete debit card, credit card, or banking information on our servers.

Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Courier and logistics partners for order delivery.

• Trusted payment gateway providers for payment processing.

• Service providers that help operate our website.

• Government authorities or law enforcement agencies where required by applicable law.

Product Photos and Videos

Customers may request additional photos or videos of natural gemstones before shipment, where available.

For claims involving damaged or incorrect products, a continuous, unedited unboxing video showing the sealed package being opened is required for verification. Claims submitted without an unboxing video may not be eligible for review.

Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.

• Remember your preferences.

• Enhance your shopping experience.

• Analyze website traffic and visitor behavior.

• Help us improve our online services.

You can manage or disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and security measures to help protect your personal information against unauthorized access, alteration, disclosure, misuse, or loss.

While we strive to use commercially acceptable security practices, no method of data transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.

• Provide customer support.

• Meet legal, accounting, and tax obligations.

• Resolve disputes.

• Maintain business records where required by law.

Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal data where legally permitted.

• Withdraw consent for marketing communications.

• Contact us regarding the processing of your personal information.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with the revised Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Vitalis Gemttorae Pvt. Ltd.

Email: vitalisgemttorae@gmail.com

You may also reach us through the contact details available on our website. We will be happy to assist you with any privacy-related questions.